How are restaurants catering their guest experiences to build loyalty these days? With technology and Digital Hospitality.
Toast POS (our amazing restaurant point-of-sale technology partner) wrapped up their Reimagined Restaurant Series in June 2021 with a panel discussion showcasing how restaurateurs, including Cali BBQ Media Founder Shawn Walchef, have learned to create great experiences for their guests with Digital Hospitality.
Reimagine Digital Hospitality (Presented by Toast in Partnership with Raydiant and Incentivio)
Creating a digital experience that is tailored for guests’ specific wants and needs can bring in more online orders and turn casual guest into happy regulars.
Kelly Esten, VP of Marketing for Toast, introduced the hospitality expert panel of restaurateurs which included Tanya Li (Flour Bakery + Cafe), Logan Hostettler (The 1894 Lodge), Sara Finnegan (Edley’s Bar-B-Que), and Shawn Walchef (Cali BBQ).
- Tanya Li of Flour Bakery + Cafe in Massachusetts
- Logan Hostettler of The 1894 Lodge in Indiana
- Sara Finnegan of Edley’s Bar-B-Que in Tennessee
- Shawn Walchef of Cali BBQ in California
- Eric Cacciatore of Restaurant Unstoppable
Here is the panel description:
COVID-19 has created a fundamental change in dining behavior: Guests are still seeking great hospitality, but they expect a consistent experience both in-person and online, across every digital channel.
In this panel discussion, you’ll hear from restaurateurs across the country about how they’re pivoting their businesses to tailor their guests’ digital experiences to build loyalty, bring in more online orders, and turn casual guests into regulars.
To learn more about restaurant best practices, tools, and other tips, subscribe to Toast On the Line at: https://pos.toasttab.com/blog/on-the-line/subscribe
Watch Cali BBQ Owner Shawn Walchef and General Manager Eric Olafsen explain why and how to use Toast Order & Pay at restaurants for table-side ordering and payment.
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