#058: Advice On Growing From One BBQ Restaurant to Two Units – Bubba’s Smokehouse BBQ

Jeff Nicoletta – Bubba's Smokehouse BBQ – @BubbasSmokehouseBBQ – La Jolla & Eastlake, California

Podcast recorded above the butcher shop at Valley Farm Market in Spring Valley, California.

Summary

Jeff Nicoletta is the owner/operator of Bubba’s Smokehouse BBQ in La Jolla and Eastlake.
Having no experience in BBQ Jeff opened two BBQ restaurants only because he has a passion for the customer’s reaction not just the bottom line.
By treating his restaurant operations like a video game, Jeff tries to raise his score by increasing quality and decreasing operational cost to satisfy his customers.
The benefits of paying more for quality and the shift in the industry from commodity to craft.
Delivery: Will it work for your business? How do you maintain the customer experience when using a food delivery service?
We discuss: UberEats, GrubHub, Postmates and online ordering through your Aloha POS.
Buying from Restaurant Depot vs. using a primary food vendor like US Foods.
Jeff and Derek share their experiences delegating day-to-day tasks to more passionate staff members and how it allows them to focus broader goals.
Derek gives an update on the 2018 Turf & Surf BBQ Championship.

Links Mentioned in this Episode:
Bubba's Smokehouse BBQ
Facebook

Website

Twitter
Mentions
Restaurant Depot Website

Flores Financial Bookkeeping – Bubba’s Smokehouse Recommendation

Restaurant Solutions Inc – Cali Comfort BBQ’s Recommendation
@BBQWarStories Weekly Social Shout Out:
@rosiesbbq

Winner of a sexy new #BehindTheSmoke Mug.

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Shareable Quotes From This Podcast:

“You have to make bad brisket before you make good brisket” {05:10} – Derek Marso
“What I find interesting about BBQ is how there’s so many different techniques.” {7:02} – Jeff Nicoletta
“It goes but gut feeling, really. I’ve been told I’m insane for listening to my gut.” {9:25} – Jeff Nicoletta
“You gotta go to Restaurant Depot everyday and slave!” {16:22} – Jeff Nicoletta
“I look at food costs and labor costs as a video game. The lower you get those costs the more points you get. The more customers you please, the more points you get. Your goal is to bat 1000 every day.” {16:01} – Jeff Nicoletta
“The trick is to portion it correctly and run a food cost of 28%.” {17:12} – Jeff Nicoletta
“Having all the things I had made it too easy and made me real cocky. That’s what causes problems sometimes in this business. You have to maintain you have to be humble.” {22:06} – Jeff Nicoletta
“You can never take your eye off the ball in this business. Ever.” {22:20} – Jeff Nicoletta
“You have to work just as hard on the second restaurant as you did building your first one.” {37:02} – Jeff Nicoletta

Get in Touch:
Shawn P. Walchef –  @shawnpwalchef  on Twitter

Derek Marso – @marsoderek on Twitter

Cory Wagner – @iamcorywagner on Twitter

Bryan Abou Charca – @kinglordbryan
Behind The Smoke Media

www.BehindTheSmokeMedia.com
behindthesmoke@calicomfortbbq.com
Facebook Page Behind The Smoke (Live Videos of the Podcast Recordings)
Instagram – @bbqwarstories
Twitter @bbqwarstories

Valley Farm Market – 9040 Campo Road, Spring Valley, CA 91977

www.valleyfarmmarkets.com
derek@valleyfarmmarkets.com
Instagram @valleyfarmmarket
Twitter @valleyfarmarket
Facebook Page Valley Farm Market

Cali Comfort BBQ – 8910 Troy Street, Spring Valley, CA 91977

www.calicomfortbbq.com
shawn@calicomfortbbq.com
Instagram @calicomfortbbq  
Twitter @calicomfort  
Facebook Page Cali Comfort BBQ
YouTube Channel Cali Comfort BBQ
Connect with Shawn P. Walchef on LinkedIn

Honorable Mentions & BBQ Business Resources:
Behind The Smoke Media BBQ Business Resources

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