#034: Staying Ahead of the Game in the Hospitality & Gaming Industry – Valley View Casino & Hotel
Bruce Howard & Howard Silver – GM & VP of Food & Beverage – Valley View Casino & Hotel – Valley Center @vvcasinohotel
Bruce Howard, lets us in on his journey through the hospitality industry. Starting as a fry cook, to the now General Manager of Valley View Casino, he has hospitality in his blood. He leads by example and teaches how to be successful in the hospitality industry.
Howard Silver, the Vice President of Food and Beverage at Valley View Casino shares his story and insight on how he has created such a successful food and beverage program. He prides himself on giving his guests the best quality and perfecting the experience down to the smallest detail.
Valley View Casino and Hotel sets itself apart from other casinos. From there impeccable customer service, to their made from scratch method they offer their guests a one-of-a-kind experience!
Links Mentioned in this Episode:
Valley View Casino Center
Black and Blue Steakhouse
Quotes / Snackable Takeaways From This Podcast:
“Find something that you love”
“This business is really a simple business – it’s about cleanliness and friendliness”
“Hospitality is not always sexy”
“Intent on every single step of service”
“Find ways to add value to your guests”
Get in Touch
Derek Marso – https://twitter.com/MarsoDerek
Shawn Walchef – https://twitter.com/shawnpwalchef
Cory Wagner – www.twitter.com/TheFifthPofmkt
Layla Mettler – https://twitter.com/LaylaMett
Valley Farm Market – www.valleyfarmmarkets.com – www.instagram.com/valleyfarmmarket/
Cali Comfort BBQ – www.calicomfortbbq.com/ – www.instagram.com/calicomfortbbq/ – www.twitter.com/calicomfort
Behind The Smoke -www.instagram.com/bbqwarstories/ – www.facebook.com/bbqwarstories/ – www.twitter.com/bbqwarstories
Email – email@example.com
Ole Hickory Pits: www.olehickorypits.com/
Grill Grates: https://www.grillgrate.com/
Weber Grills: www.weber.com/US/en/grills
Spring Valley Tailgate & BBQ Festival Photos: https://www.facebook.com/pg/SVBBQFestival/photos/?tab=album&album_id=1688443121186369
Upcoming BBQ Events and Competitions: https://www.nbbqa.org/
Thank you to Jet West Band for our epic Intro Jingle!
Jet West: http://www.jetwestband.com/
Jet West Facebook: https://www.facebook.com/jetwestband/